A local practice asked us to look at their digital X-ray setup after it stopped working completely — not just the X-ray unit itself, but the PC used to receive the scanned images too. With two pieces of critical equipment down at once, the suspicion was that something more serious than a single component failure was to blame.
The PC that handled the digitally scanned X-ray images was completely dead. After working through each component in turn, the motherboard itself was found to be the culprit. Meanwhile the Fujifilm XG-1 Smart CR unit was equally lifeless, and tracing the fault led to a failed power supply — confirmed when a replacement fuse fitted inside the PSU blew immediately.
With both the PC and the X-ray unit failing around the same time, this pointed to something bigger than coincidence: most likely a power spike had hit both devices, raising the question of what else might have been affected.
For the PC, the motherboard was beyond repair, so we sourced a donor PC and transplanted a working motherboard to bring it back to life.
The XG-1's power supply was also beyond economical repair. Since the unit was a useful backup — handy when the main X-ray room was in use — the customer wanted it working again rather than written off. To cover both the immediate fix and the risk of further surge-related damage, we sourced a complete donor XG-1 unit (minus its main board) under a spares/repair agreement, and used it to source a replacement power supply.
Swapping in the new power supply resolved the fault completely, and the digital X-ray machine repair was a success. As a bonus, the customer now has a spare XG-1 unit on hand for future parts, with the option to sell on anything they don't need.
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